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Terms of service


Terms of service

Terms and Conditions

Please read the Terms & Conditions carefully. By accessing information and services offered on the Aurora Online website, agree to the Terms & Conditions of Use.


1. Acceptance of Terms of Use and Amendments

Each time you use or cause access to the services of Aurora Cloud Clinic, you agree to be bound by the site's Terms of Use. You agree that you will use this website in accordance with relevant legislation, rules and regulations.  

2. General Disclaimer

You agree to indemnify Aurora Online against any loss, cost, damage, expense, liability or claim however caused, directly or indirectly suffered or incurred in connection with use of this website or any information on this website, including liability and expenses arising from claims, losses, damages, suits, judgements, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you


3. Services

Aurora Online website services will not be appropriate if:

  • you are in a crisis situation (see crisis links and phone numbers)

  • your personal safety is an issue (see crisis links and phone numbers)

  • you require specialist medical treatment; and/or

  • you do not have a mental health concern covered by our program or therapy options


Online consultations as described on the Aurora Online website is provided through our telehealth private practice, Aurora Cloud Clinic. Consultations with our clinicians through Aurora Cloud Clinic are fee-based services, with bookings for appointments available to be made through the Aurora Online website. 


4. Accuracy of Content

We have made every effort to ensure that the material and information made available on this website is accurate. However, we do not guarantee, or accept legal liability arising from or related to, the accuracy, quality, reliability, completeness or currency of the material contained in this website or linked sites. Any information contained in this website should not substitute professional advice and any reliance placed on such material is at your own risk.  


5. External websites

We may use links in this website that lead to external websites. These links are not our endorsement, approval, recommendation, or preference of the linked service or information provided. The links are provided for convenience only and we do not guarantee their currency or maintenance. We do not accept liability for loss or damage connected to your use of linked external websites. You are bound by the terms and conditions, and privacy policies of external websites.


6. Intellectual property and copyrights

All material on this website, including (but not limited to) text, data, graphics, audio and video files, file content, codes, blogs posts, layout design, coding, and information architecture, is held in copyright by Aurora Online. All rights are reserved. You must not use, adapt, reproduce, store, distribute or publish any copyright material other than as permitted by law, or use or reproduce the copyright material for commercial purposes without our written permission.


Contact should you wish to discuss the use of material on this website.  


7. Trademarks

All trademarks, logos, trade names and other product and service names contained on this website are trademarks of Aurora Online and are protected by applicable trade mark and copyright laws. These trademarks are not to be used except with our express written permission of the relevant owner. 


​8. Privacy and Confidentiality

By agreeing to these terms and conditions, you also agree to our Privacy Policy. While we take all reasonable and necessary steps to ensure confidentiality of any information you provide on this website, we cannot guarantee that all transmission of information or use of this website is managed confidentially due to potential third party interference.   


9. Your use of this website

Your use of this website means that you accept and agree the Terms and Conditions. You agree that you will not:

  • Adhere to laws and regulations relevant to the use of this website of your jurisdiction

  • use this website in a way that constitutes defamation, harassment, abuse, fraud, threats or offense to any person

  • use this website to promote unauthorised third party schemes, unlawful activities

  • use this website for unsolicited emailing or spam

  • disclose information that may identify another person without their consent

  • attempt to transmit or use any other means to damage, interrupt or cause dysfunction to this website


10. Applicable Law

Aurora Online is controlled from Aurora Healthcare’s offices in New South Wales. The Terms and Conditions will be governed by and construed in accordance with the laws of New South Wales. Website users irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of New South Wales.


If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this Privacy Policy which will continue in full force and effect.


11. Feedback

Any feedback or comments regarding these Terms and Conditions should be directed to


12. Contact

If you have any questions or feedback about these Terms and Conditions please contact us on


This policy applies from 15th August 2021

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